The transition to the Quickbase CRM solution was easy—even for non-technical employees. And minimal training was required to get users working productively on the system.
Taking advantage of the Quickbase platform and unlimited app model, Earthbound Farm developed and launched several other Quickbase applications specific to unique business processes, managing everything from IT help desk requests to the employee review process to vendor scorecarding.
Earthbound Farm Enjoys Better Data Visibility in Less Time
Since deploying Quickbase CRM and other applications, Earthbound Farm is enjoying more productivity and better data visibility—and quite a bit of cost savings. In fact, Earthbound Farm estimates that it saved 88% in CRM application costs by choosing Quickbase over Salesforce for the same number of users1.
But time savings was the biggest benefit the company realized. The estimated 160 staff hours each year that was spent updating the customer database has been eliminated. And sales report generation has been completely automated, saving the company approximately four additional staff hours each week.
CRM efforts are more productive now that client meetings, emails, phone calls and sales activity are centralized and integrated with the ERP system. Plus, since Quickbase applications are easily customizable, Earthbound Farm continues to evolve the CRM as its business needs change.