The Office of the Chief Technology Officer (OCTO) is responsible for all crucial IT infrastructure and technology solutions for the District of Columbia. In serving a multitude of agencies and offices, OCTO faced challenges in providing transparency to its various agencies and offices.

Challenge

• District Government agency transparency and accountability unattainable with spreadsheet-based data
• Limited technical resources available for custom application development
• Limited financial resources available for custom application development, especially during 2008-2009 recession
• Custom application development too costly and time-consuming given only niche needs for applications

Solution

• Cost effective, customizable, web-based solution gives agencies timely access to critical data
• Agile applications solve big challenges and hundreds of little business problems at agencies
• Secure, online database streamlined workflow processing, reduced data errors, and compliance reporting
• Dashboards, email notifications, and roles & permissions enable District agencies to securely manage business processes and relevant data

Benefits

• Cost Reduction: By harnessing the power of Quickbase, OCTO has successfully deployed thousands of applications and is currently realizing almost $27M in value, a 11.5X ROI.
• Transparency and Accountability: Quickbase’s no-code platform empowered the office to empower agencies to build and manage their own solutions giving them secure, timely access to critical data, streamlined workflow processing, and simplified compliance reporting.
• Reduced costs and strain on IT resources: Agency users are actively tailoring the recently developed custom apps to align with their specific needs, allowing OCTO resources to concentrate on more strategic initiatives.