Citizen Automation refers to the broad democratization of technology disciplines like application development, integration, data science, and automation. This trend will continue to grow as more tools and technology disciplines that require trained specialists become democratized, such as AI and machine learning.
Citizen development is the practice of governing and scaling business-led creation and deployment of digital solutions across organizations within IT guidelines and best practices. Citizen development encompasses more than application building - it is creating everyday digital solutions that have impact across the business and fostering a culture of continuous improvement. As the democratization of technology continues, the practice of citizen development will expand to include citizen integration, citizen data science and more. Citizen automation and development, broadly, is the business-led creation, integration, automation, and continual improvement of digital solutions. This enables the subject matter experts in your business to bring innovation and automation to the work and dataflows at the edges of the business, surfacing important business insights.
Typically, citizen developers are business professionals who do not have formal software development training but who are technology-minded and motivated to use technology to solve business problems. Citizen developers can also be referred to as business technologists. Successful citizen developers tend to understand processes and data, think logically, and are motivated to learn new technologies to create business solutions.
By scaling citizen development across your organization more of your people become engaged with development and innovation. Not only does this empower your people to turn ideas into solutions faster, it also empowers them to achieve operational agility by turning adaptability and flexibility into a competitive advantage.
With a governance practice that safely and securely enables it, citizen development strengthens the relationship between IT and the business. The business creates digital solutions to solve everyday workflow challenges, while IT retains full control over security and compliance to their policies and practices. A secure and flexible governance model keeps your data safeguarded and maintains development best practices across your organization.
Learn more about the Center of Excellence governance model.
A Citizen Automation and Development Platform is a set of integrated tools and services designed for business technologists to build and automate the work and data flows that drive business processes. Typically no-code or low code in nature, Citizen Automation and Development platforms don’t require professional development skills to use and provide the capabilities for IT to govern.
Companies that decide to proactively embrace Citizen Development as a strategy can't just say "let's do it" and allow things to run amok. Setting the foundation before forging ahead will help them use citizen developers to further the goals of the company and embrace the needs of the employees.