What is Operational Agility? | Quickbase

The age of operational agility is here

Cloud-native companies are disrupting every industry. Businesses are changing faster than their technology can support. As business conditions and job functions continue to change, organizations need to create a culture that supports a more inclusive and cross-functional way of working. Operational agility is no longer a nice-to-have, but a requirement to survive and thrive.

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What is Operational Agility?

Operational agility is the ability of a company to flex and adapt its operations, technology and information to constantly evolving business requirements brought on by market dynamics, competitive pressures and business turbulence.

Operational agility is next level business resiliency. Organizations with operations that flex and adapt to change are naturally able to maintain continuous business operations while safeguarding people, customers and data.

What are the benefits of operational agility?

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Make faster decisions

Gain visibility & insight into unique, fast-changing work and data flow. Include knowledge workers and subject matter experts in creating and maintaining digital solutions with tools they can use to expose data and workflow.
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Leverage existing technology investments

Unite your data and put it to work in a way that’s meaningful to your teams. Empower those closest to the work with a complete platform where data from your existing point solutions can be combined and extended in new ways.
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Flex and adapt to change

Safely engage more people in creating digital solutions. Maintain governance with platform controls for IT to enable this style of working.

How to achieve operational agility

To successfully achieve operational agility in your business there are some structures, tools, and processes to put in place. This is a collaboration between the IT and business organizations.

Operational agility is achieved through digital transformation of systems, processes and workflows.

However, today’s approach of large-scale enterprise-wide transformation does not move fast enough for operational agility. Operational agility requires a dual-track approach to digital transformation that includes rapid cycle innovation. This dual-track approach simultaneously addresses IT-led, enterprise-wide transformation as well as business-led modernization of processes and workflows outside of your core systems that are most sensitive to changing market conditions.

Read Harvard Business Review Report
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What is dual-track transformation?


Dual-track transformation is an approach that simultaneously addresses enterprise-wide transformation as well as the modernization of processes that flow across business workflows and workgroups.


To achieve operational agility, rapid cycle innovation is essential. Also known as innovation at the edge, this strategy empowers business professionals outside of IT to propose and create new applications for modernizing existing work and data flows, with the goals of achieving quick wins for the business and supporting long-term transformation efforts.

Operational agility in action

Operational agility is all about a company’s ability to handle change by flexing and adapting in real-time.

During the disruption of COVID-19 Geisinger Health System, a Pennsylvania-based health care provider, which services over 3 million patients and employs a staff of 26,500, including physicians, advanced practitioners and support staff, had to pivot their staffing model overnight.

They were able to reassign 2,000 employees overnight and adjust to remote work immediately, leaving no gap in care and attention to all their patients as the volume increased.

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Operational Agility Resources

Dual-Track Transformation Report

This report by Harvard Business Review Analytic Services, sponsored by Quickbase, surveys 400 IT leaders and CIOs on the importance of a dual-track approach to transformation.

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HBR Report

Dual-Track Transformation Report

This report by Harvard Business Review Analytic Services, sponsored by Quickbase, surveys 400 IT leaders and CIOs on the importance of a dual-track approach to transformation.

Download report

Learnings from the Most Agile Organizations in 2020: Data Analysis

Key trends for how businesses looked to modernize and make their operations more flexible in the face of disruption.

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Learnings from the Most Agile Organizations in 2020: Data Analysis

Key trends for how businesses looked to modernize and make their operations more flexible in the face of disruption.

Read Blog

Report: Reevaluating Digital Transformation During Covid-19

91% of organizations surveyed altered their operating models because of the COVID-19 pandemic; thirty-three percent of the survey respondents describe the changes as “significant.”

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HBR 2 Report Thumbnail

Report: Reevaluating Digital Transformation During Covid-19

91% of organizations surveyed altered their operating models because of the COVID-19 pandemic; thirty-three percent of the survey respondents describe the changes as “significant.”

Read Report