As the ever-expanding city of Atlanta experiences an explosion in the real estate, service, and communications industries, Georgia has become one of the fastest-growing states in the country. Since 1990, the population of the Peach State has increased by more than 44 percent, challenging the state's government to keep up with the demand for fiscal responsibility and best-in-the-nation services. For the Department of Administrative Services (DOAS), this means delivering highly efficient services to other state agencies, as well as to local taxpayers. These services support a number of state initiatives managed by the DOAS, including procurement, surplus property disposal, insurance, customer service, contract management, statewide fleet management and document services.
When the state began to require all of its agencies to use modern project management, DOAS saw an opportunity to improve productivity and customer service, too.