"Our Facilities Management Intelligence Platform (FMiQ) powered by Quickbase has enabled our Sodexo Integrated Facilities Management sales team to engage complex customers with a very credible and robust suite of operational applications. Quickbase provides our clients with access to transparent data, reports and benchmarking which are keys points to selling and managing large integrated facilities management (IFM) client portfolio's. Most of our customer contracts are very large and complex, and Quickbase has allowed us to customize the applications to align with Key Performance Indicators such as client communication, quality services and financial targets which are critical to our customers," says David Love, Vice President, Facility Management and Workplace Services, Sodexo.
FMiQ is now Sodexo's required site management system.
How FMiQ Changed Everything
The process of taking over the management of a facility is something Sodexo knows how to do very well. From the initial transition to ongoing site management practices, Sodexo has a proven formula that works.
Executing that formula with spreadsheets and emails was possible when scale wasn't an issue. Because District Managers travel frequently, they relied on in-person visits to update their records. But as Sodexo took on higher volumes of larger customer sites, just tracking statuses and preparing for milestones was increasingly difficult.
Sodexo needed a system that could centralize all site-related data and offer a technological support system for its site management practices. The team also wanted to improve system-wide visibility into site status with an online tool accessible from any device at any time. Most importantly, the tool needed to be flexible and adaptable for rapid development and change, so the team could deliver a solution that met the exact needs of its users.