At a Glance:
- Industry: Insurance Restoration & Construction
- Region: Louisiana, Arkansas, Mississippi
- Employees: 50+
- Quickbase Impact: From $3M to $19M in revenue with minimal admin staff
- Key Capabilities: Job management, process monitoring, KPI tracking, customer outreach
The Challenge: Spreadsheets Couldn’t Keep Up
When 318 Construction launched in 2019, Jon McCartney was employee number one. “We started in the world of spreadsheets,” he said. “We had spreadsheets for everything—tracking customers, project needs—but it became increasingly difficult to manage all of those jobs.”
Operating across three states with hundreds of jobs in play, spreadsheets created chaos: disjointed communication, siloed data, and process bottlenecks that risked both revenue and customer satisfaction.
We were doing maybe $3M a year with almost the same office staff we have now at $13M.
The Solution: A Tailored App Built in Quickbase
Jon turned to Quickbase to consolidate and streamline operations. Over three years, “built from my recliner,” as he puts it, 318 Construction created a custom app that now drives every part of their business.
Core Functions:
- Manage Jobs: Supports 350–450 active jobs at a time
- Monitor Processes: Enables real-time visibility at every level—from project manager to executive
- Measure KPIs: Tracks performance indicators to ensure accountability and growth
- Market to Customers: Facilitates mid-project check-ins and future outreach
“Quickbase monitors our process at every level—it’s what keeps everything moving,” Jon says.
The Impact: $19M Revenue Pace, 2 Admins
The results speak for themselves. With just 2 admin staff and 2 estimators, 318 Construction has scaled to a $19M revenue pace, completing 430+ jobs annually with dramatically reduced overhead.
You don’t need 400 spreadsheets. You need one dashboard that gives everyone what they need…You can run a multimillion-dollar company with three or four people… because of Quickbase.
But it’s not just about headcount.
“It’s saved us in personnel, yes—but it’s also improved quality of life,” he adds. “People aren’t stressed. They’re not wondering where job notes or dates are. It’s all right there.”
Quickbase Helps 318 Improve Customer Experience
With Quickbase, the team can proactively engage customers through automated triggers, like mid-project check-ins.
“It allows us the visibility to say, ‘OK, Mrs. Smith just got our second invoice—it’s time for someone to give her a call and see how it’s going,’” Jon says. “That communication loop helps catch issues early.”
Built for the Field—And the Future
Quickbase integrates with tools like CompanyCam for jobsite photos and is smart-linked to reduce manual clicks and improve compliance. It’s now being considered as a foundational platform across other SERVPRO franchises, under 318’s “Homebase” model.
There are a lot of tech tools out there, but none of them are tailored to your process. Quickbase gives you exactly that—a solution designed around the way you work.
