As Quickbase’s popularity grew within the company, CCI quickly realized the value and versatility of these new apps. The company then made sure that all apps complied with IT security standards and governance. CCI citizen developers now work closely with IT throughout the app building process to review compliance, identify security requirements, and perform reviews.
As Kelly assisted other departments with building their own Quickbase apps, single-use opportunities arose that helped with specific hurdles the team faced in the field. For example, CCI called on Kelly and her supervisor to assist with a cable installation in Florida. After a week of tracking the project using spreadsheets, they decided that Quickbase would provide better and more accurate data for both them and their customer. After Kelly and her supervisor created and refined this custom app, the managers were excited to show this customer real-time project updates using the app’s data visualization features.
Increased Productivity and Capability with Quickbase
In January of 2015 and prior to using Kelly’s Quickbase app, CCI’s data entry administrators like Kelly were averaging 88 new job entries per week, using a very conservative time estimate of five minutes per entry. By May of 2016, the number of job entries increased to 436 per week, a nearly 500 percent jump from the previous year. And the time spent on these job entries was down to about a minute per entry. By December of 2020, the company’s business entered a whopping 4,543 new jobs per week, and they have now automated the process through Quickbase automation or spreadsheet import. The time spent on job entry now is minimal.
On the quality control front, CCI now enjoys deep visibility into both the quality of its work and the areas needing improvement.