Company Overview
Eagle Infrastructure Services is a nationwide provider of inspection, environmental, civil survey, and GIS services focused on oil and gas infrastructure. With more than 2,000 employees spread from California to the East Coast, Eagle oversees a complex web of operations in high-risk environments like pipeline construction and compressor station projects. After acquiring several companies in 2018, Eagle was left with disparate safety systems and siloed protocols—each business unit managing incident tracking, training, and compliance in its own way.
When Jeff Craig joined as Corporate Director of Health and Safety, he was tasked with transforming this fragmented environment into a unified, proactive safety culture. “When I interviewed, leadership wanted to know how we’d get everyone rowing in the same direction,” Craig explained. “Each company had their own spreadsheets, their own Word docs, even their own definitions of what counted as an incident.”
| Before Quickbase | With Quickbase & FastField |
|---|---|
| 5 siloed safety systems | 1 unified, cloud-based platform |
| Only 20 near misses reported per year | 777+ near misses reported in 5 months |
| Spreadsheets and manual reporting | Real-time dashboards and auto-filled OSHA logs |
| No mobile/offline access | Mobile forms with GPS and photo capture |
| Slow leadership awareness of incidents | Instant alerts and board-level visibility |
The Challenge
Eagle’s leadership knew that safety needed to be more than a checklist. With teams working across dozens of states, and each acquired company following its own protocol, Craig faced an uphill battle in creating alignment. “We were reacting to safety issues instead of driving safety,” he recalled. “People were tracking incidents on their own computers. Leadership had no visibility unless someone decided to forward an email.”
The turning point came when an executive was blindsided by a client referencing an incident before internal teams had even been informed. That triggered a mandate: build a real-time, mobile-first solution that could standardize processes, improve transparency, and allow for proactive management.
The Solution
In 2019, Eagle adopted Quickbase to centralize its safety operations. Craig evaluated several platforms before settling on Quickbase. “We looked at Smartsheet and others, but it wasn’t about rows and columns—it was about managing and studying data,” he said. “And I’m not a developer. Quickbase let me build what I needed, fast, without having to code.”
Within 30 days, Eagle launched the first version of its Safety Portal. The portal included:
- Incident tracking with GPS tagging, photo upload, and automatic email alerts
- Case management linked to workers’ comp, third-party claim administrators, and OSHA logs
- Dashboards showing TRIR, near misses, and injury metrics in real time
- QR code–enabled near-miss reporting that field workers could access from a hardhat sticker
- Complementing Quickbase was FastField, a mobile-first data collection tool that enabled offline job safety analyses (JSAs), vehicle inspections, and field audits.
Fastfield enabled offline job safety analyses (JSAs), vehicle inspections, and field audits.
Our guys are out in the field, often without internet. FastField lets them drop a GPS pin, capture images, and submit forms even when they’re offline. The second they sync, that data is available.
Quickbase dashboards showing TRIR.
Eagle Infrastructure’s Incident Record Template powered by Quickbase.
The Impact
The results were transformational. With Quickbase and FastField, Eagle moved from reactive and inconsistent safety practices to a fully integrated, real-time system.
Key outcomes include:
777 near misses reported in the first five months of 2025, compared to just 20 per year pre-Quickbase
- OSHA 300 logs now generated automatically with embedded executive signatures
- Company-wide safety dashboards shared monthly with the board via QR code
- Streamlined vehicle compliance with visual checklists and automated alerts
- Training records synced with Adobe Learning Manager and accessed from a single dashboard
- Rapid deployment of new safety forms and emergency response workflows
“Someone called me recently to ask about a 2018 incident,” Craig shared. “I found it in seconds. Before Quickbase, that would’ve meant digging through someone’s laptop or red folders.”
Adoption didn’t come without resistance. “Some safety directors were reluctant to give up their personal spreadsheets,” Craig admitted. “But once they saw the reporting power, the automation, the data normalization—it was a no-brainer.”
Quickbase-powered Safety Portal allows Eagle Infrastructure to document near-misses and hazards.
Final Thoughts
Jeff Craig put it simply: “If you can think it, you can build it.”
What began as a need to unify incident reporting became a fully connected safety ecosystem. Eagle has not only improved compliance and visibility but has fostered a proactive safety culture that scales across regions, job types, and business units.
“This isn’t just about software, said Bob Salaj, Principal Industry Advisor at Quickbase. "It’s about figuring out your standard operating procedures, engaging the field, and building the tools to support change. Jeff and Eagle did just that.”
