Swisscom Event Solutions provides technical logistics for corporate clients across the world, so juggling multiple projects is critical. After struggling to track tasks, timelines, and deadlines, Swisscom implemented a project management solution on Quickbase. The result was a huge increase in team productivity, more efficient tracking and reporting, and improved customer satisfaction.
The group, which is part of
Swisscom Hospitality Services, a division of global telecommunications
leader Swisscom AG, provides temporary integrated communication networks
at meetings, conventions, and special events, throughout North America,
Europe, and Asia.
Event Solutions, headquartered in New York City, provides its
services to corporations and production agencies throughout the world.
Regardless of location, each project has the same requirements: getting
complicated temporary network and communication infrastructures
installed within very tight deadlines to satisfy exacting customer
Until Quickbase, Event Solutions used the company's central servers to
store, retrieve, and share project information between team members.
Employees found that tasks and timelines were difficult to track, looking for information was time consuming, and maintaining SOX data
compliance was tedious and time consuming. Additionally, company security policies didn't allow server access to
non-employees. This presented a challenge in efficiently managing and
communicating information to some project team members and prevented
them from gaining access to critical documents.
Kathy Herrmann, director of project management, began searching for a
better way to manage project information. She noted that Event
Solutions had very specific requirements for a solution designed to
increase productivity through better information organization and
access. The team found that Quickbase met all their needs.
"One of our prime requirements was to have a web-based solution that
would connect our globally dispersed employees as well as
project-related partners and suppliers," Herrmann said.