The Need for Fast Consolidation
Sage Payroll Services offers payroll and bureau solutions to large and midsized companies across the globe. It has built its success on a promise to provide a better way to manage payroll with more profit, more service and live support. It's an assurance that's paying off: The company has yielded some of the highest customer retention rates in its industry.
However, responding to customer needs became increasingly complex when Sage Payroll Service's parent company acquired 22 new businesses with disparate databases that had to be centralized for process efficiency and information sharing. A wealth of client, sales and payroll data was trapped within the siloed databases — information that needed to be standardized across the different parts of the company in order to service customers and grow the business. Finding a solution that could aggregate data from just about any source and enable the business to drive digital transformation was a top priority.
How Quickbase Enabled Digital Transformation
Before its acquisition by Sage, the payroll services group was called PayChoice. Joe Scola, Senior Director of Technical Operations and Training, found Quickbase while at PayChoice, registering for a free trial and getting hooked on the flexibility the tool gave him to manage many different types of data in very customized ways.