To smooth the discount request process, the team built a Pricing Request application on Quickbase. With little or no prior Quickbase experience, the team was able to get the Pricing Request application up and running in less than one week.
The application stores updated price lists and uses built-in formula fields to enable sales reps to perform discount calculations quickly without using spreadsheets. Automated notifications route discount requests to the next approver, so the request is always in front of the right person or team. Built-in reporting features also allow sales reps to check in on the status of any request at any time.
The results speak for themselves. Not only are sales reps now able to check in on the status of a request quickly and from any device, but those requests are also handled much faster. The average response time for a discount decision has been reduced by 93% in a key process that arms the sales team to close deals faster and increase overall revenues.
Quickbase as a Platform for Operational Excellence
Solving the discount request challenge was the Micron CPG teams first success with Quickbase, but it wouldn't be the last. Other business process challenges the team has solved with Quickbase include:
To streamline the process of requesting samples for customers and prospects, the team deployed a Sample Request application built on Quickbase. Any requests entered into the application are automatically routed to the fulfillment team. The sales rep then receives a notification when the sample is shipped, plus a follow-up notification seven days later so he or she can follow up with the customer or prospect.
Printed packaging quality control
To ensure that all printed packaging is accurate and up to date, the team built a Quality Assurance application on the Quickbase platform. The application stores and automatically updates logos, messaging, and safety certification marks to enable marketing teams to work from the most accurate information when creating package designs.