Since its founding in 1837, P&G has continuously challenged convention—continuously reinventing the way they do business in order to better win in the global marketplace. In everything from product and package design to business models and organizational efficiency—innovation is the key driver behind this reinvention, enabling P&G to maintain competitive advantage through the delivery of high-quality products at a lower cost.
In 1999, P&G established its Global Business Services (GBS) organization to better support and enable innovation across the entire enterprise. This shared services business unit centralizes and manages all back-office operations for the entire company—and strives to marry information technology with business services in ways that help every P&G employee become more productive, collaborative, and efficient. The GBS organization is responsible for providing world-class solutions at a low cost with minimal capital investment.
In order to deliver scalable services and solutions with excellence throughout the company, GBS began by examining their own operations. They turned to Quickbase to help address the challenges of their growing, increasingly complex business unit, as well as to elevate internal operations to a higher level of efficiency—through improving collaboration, global project visibility, accessibility, and business process standardization.
The Need for Real-Time Collaboration
With more than 7,000 employees, GBS is responsible for thousands of interdisciplinary initiatives each year that require joint human, financial and technical resources.
In 2004, the GBS Project Management Organization (PMO) team began looking for a new way to manage information to simplify the current system which required synching data from multiple spreadsheets into a single, master spreadsheet consisting of thousands of records. With no way for managers to implement or enforce data standards across these multiple sources, the reporting process was arduous and often inaccurate. In turn, this led to hours of meetings centered on identifying the most current version of a given source—and then correcting the master spreadsheet's data, column and formula discrepancies accordingly. Across the organization much time was dedicated to inputting and reconciling data.