Empower your customer service reps with fast access to a cloud-based client database. Our customer service software offers a simple way to find information and give consistent answers to your customers every time. Enable faster problem resolution with an easy-to-use knowledge base. Optimize your customer service management process by allowing customers to open and track service requests and reps the opportunity to update customer information. Customer database software like this contributes to a more effective team, enabling reps to spend less time on administrative tasks and more time solving problems for customers.
Prompt customer service actions and tasks with smart forms, alerts, notifications, and reminders using Quick Base's customer database software platform. Automated workflows enable your team to focus on what it does best: managing customer relationships. Spend less time chasing down and tracking actions and more time resolving issues.
Track service requests from initial contact to resolution. All relevant case information is stored in a secure, central customer service database. Businesses storing data in other tools can connect Quick Base with a variety of other cloud apps and sync data automatically to streamline all information into one place, making for a much clearer view into all actions taken with a customer problem. In addition, you can create instant reports with drag-and-drop dashboards and enable role-specific views so a service rep and a manager can see the key metrics that matter to them. Try Quick Base’s powerful customer service software and take care of your customers more efficiently today!