Spend less time chasing down and tracking customer service requests and more time resolving issues. Centralize and streamline customer service requests to enhance visibility into the inner workings of your organization. Quickbase allows you to create key metrics, like KPI’s, to ensure teams are effectively managing customer relationships.
Rapidly configure and tailor your customer support database software to grow with you. Quickbase’s powerful platform allows you to continuously improve while providing fast customer service – and Quickbase can be quickly adjusted to scale with your team and business.
Quickbase is an application development platform, meaning you have the flexibility to build any application you can imagine, internal or external. Improve problem resolution time with a custom knowledge base and streamlined ticket management app. Create onboarding applications to streamline education and centralize training materials for your employees.
Learn more from Agero, a roadside assistance company that uses Quickbase to automate and optimize their core operations.
Quickbase’s web-based customer service software provides multiple options for creating applications:
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Like external request management applications, Quickbase can also track internal requests and help you manage operations internally. Streamline requests or monitor employee performance with executive dashboards and real-time visibility. Read how Kayak manages internal customer service with a customer service database created in Quickbase.
Ensure your teams are managing customer relationships effectively by establishing metrics aligned with your unique objectives. Quickbase allows you to monitor overall productivity with customizable, real-time dashboards. Drill down to performance of individual reps or workflows in a few clicks.
A customer support database is a centralized source for customer records, including contact information, current and historic activity. Customer service software stores customer records, automates core processes (like ticket management) and allows for performance tracking from both a high and individual level.
Your business and processes are unique, and we believe the technology you use should suit the way you work, not the other way around. With a platform, you have the flexibility and power to continually improve the way you work and quickly make changes as your business needs change.
When you create customer service software with Quickbase, you’ll have a single source of truth to find information and give consistent answers to your customers, every time. Empower your customer service reps with fast access to a cloud-based client database.
Enable faster problem resolution with an easy-to-use knowledge base. Optimize your customer service management process by allowing customers to open and track service requests and reps the opportunity to update customer information. You can even use Quickbase as tech support database software – adapt Quickbase to match your unique workflows.
Customer database software like this contributes to a more effective team, enabling reps to spend less time on administrative tasks and more time solving problems for customers.
Try Quickbase’s powerful customer service software and take care of your customers more efficiently today!