What types of customer service applications can we create in Quick Base?
Quick Base is an application development platform, meaning you have the flexibility to build any application you can imagine, internal or external. Improve problem resolution time with a custom knowledge base and streamlined ticket management app. Create onboarding applications to streamline education and centralize training materials for your employees.
Learn more from Agero, a roadside assistance company that uses Quick Base to automate and optimize their core operations.
How do I create a customer service application?
Quick Base’s web-based customer service software provides multiple options for creating applications:
- Start from scratch with our visual builder
- Expand on a template from our application library
- Upload your existing management spreadsheets directly into the platform.
Get started now with a 30-day free trial.
How can I use Quick Base as an internal customer service platform?
Like external request management applications, Quick Base can also track internal requests and help you manage operations internally. Streamline requests or monitor employee performance with executive dashboards and real-time visibility. Read how Kayak manages internal customer service with a customer service database created in Quick Base.
How can I track productivity of my customer service team?
Ensure your teams are managing customer relationships effectively by establishing metrics aligned with your unique objectives. Quick Base allows you to monitor overall productivity with customizable, real-time dashboards. Drill down to performance of individual reps or workflows in a few clicks.
What is customer service database software?
A customer support database is a centralized source for customer records, including contact information, current and historic activity. Customer service software stores customer records, automates core processes (like ticket management) and allows for performance tracking from both a high and individual level.
What are the benefits of using a customer service platform like Quick Base?
Your business and processes are unique, and we believe the technology you use should suit the way you work, not the other way around. With a platform, you have the flexibility and power to continually improve the way you work and quickly make changes as your business needs change.
When you create customer service software with Quick Base, you’ll have a single source of truth to find information and give consistent answers to your customers, every time. Empower your customer service reps with fast access to a cloud-based client database.
Enable faster problem resolution with an easy-to-use knowledge base. Optimize your customer service management process by allowing customers to open and track service requests and reps the opportunity to update customer information. You can even use Quick Base as tech support database software – adapt Quick Base to match your unique workflows.
Customer database software like this contributes to a more effective team, enabling reps to spend less time on administrative tasks and more time solving problems for customers.
Try Quick Base’s powerful customer service software and take care of your customers more efficiently today!