Change management – a process of trust
For a task in manufacturing like materials handling and maintenance, organizations want to trust the tools and people they’re dealing with. The biggest issue comes with managing change – that is, ensuring that any equipment maintenance is done with foresight, communication, and efficiency.
“Any time that you're introducing change into a production system, that can be pretty daunting,” Jaime said.
Organizations may fear the worst when needing maintenance on their equipment. That can be critical for Daifuku in how they build trust in handling those communications. “We saw at times that we would have someone very eager to improve the site, but wasn’t necessarily aligned with the customer,” she added.
Eliminating this lack of alignment, and reducing anxiety in customers, comes with having the right information available at the right time. With Quickbase, Daifuku can accurately inform customers what changes may be coming to their production sites – and allow them to understand what may be on the horizon. This comes with one singular platform uniting all of the right information.
“We use Quickbase predominantly in change management, whether informing stakeholders from our company or the customer about what is coming to their live production site. Now, we can have engineers, mechanical techs, electrical techs, software developers – all different disciplines, engaging in one platform.”
With Quickbase, one form allows for Daifuku to determine what information is most relevant based on the customer’s specific situation, determining what information is most relevant and who needs to be informed of the change. That means better communication – and a better customer experience.
“We're providing more clarity on the technical change, whether it's mechanical, electrical, software related,” Jaime added. “I think also we're providing a sense of calm, which is intangible, but nonetheless important for our customers and even our own stakeholders.”