What will the role of IT look like in 10 years – and what will be most different from today?
While many would say that we are living in a period of unparalleled change driven significantly by the pace of digital innovation, I still believe there is value in learning from the past.
As just one of several examples, consider the evolution of the CFO leading the Finance function in companies. They have a fiduciary responsibility to ensure the company’s financial assets are appropriately managed in a way that ensures they are safe and secure but also accessible to the needs of the company and its business development agenda. But employees do not have to be in Finance to access funds for legitimate business needs. CFOs fulfill their responsibility by establishing policies, practices, and systems to ensure every employee has access to financial assets appropriate to their role.
In a parallel way, every head of the Information Technology function, has certain undelegatable — fiduciary — accountabilities, and one of them is to ensure that the company’s digital assets and capabilities are reliable, accessible, and secure.
I would expect, 10 years from now, that many IT functions will evolve similarly, and leading IT functions will be particularly good at enabling their entire company to leverage digital capabilities and pursue digital innovation — in a safe and appropriate way.