This building block is where you map out the process that best fits your organization’s needs. What you need out of nonconformance management software will depend heavily on the size of your business, as well as the complexity of your supply chain.
You’ll want to rely on the members of your organization who oversee quality to design the process, and it should be designed so that it can be easily understood and used by most employees.
The design should include a triage system for nonconformances. This is where you’ll decipher whether a product needs to be disposed of, or if it can simply be brought up to standards. This is a key part of the design process, as bringing non-conforming products up to standards is where your organization will be drawing a significant portion of value from the nonconformance management process.
Here, you’ll also design templates that will streamline the documentation process. Recording data on nonconformances will dictate the corrective and preventative actions taken. Designing documentation templates ensures this data is recorded in an efficient manner.