Customer Relationship Management

Customer Relationship Management (CRM) Software: CRM software is used to integrate and automate sales, marketing, and customer support to ensure consistent and optimal customer service. CRMs usually compile data from a variety of communication channels, including email, telephone, social media, the organization's website, and marketing materials. Some CRMs are created for multiple industries, and others are created for specific industries, such as the ABC Construction Time and Project Manager application.