Business analysts have a unique perspective on the organization where they work. With one foot in the "business" side of the company and the other in IT to keep the peace, their boundary-line role gives them special insight into the issues of both camps. Now that new technologies are available to help them do more than ever before to solve business problems, this role becomes even more valuable to the company.
Business moves at such a fast pace these days that it’s hard to keep up with changes that need to be made to stay ahead of the competition in the marketplace. And with overburdened IT departments who already have way too much on their plates, opportunities for other solutions to fill in the gap have evolved with the role of citizen developers.
Citizen developers are team members who create single use, department or enterprise wide business applications using no code – low code solutions like Excel or cloud-based rapid application development platforms like QuickBase to solve business problems.
Business analysts are uniquely qualified to move into the role of the citizen developer. Here are three reasons why.
1. Focus on Business Results
The nature of the business analyst role is to identify and improve the outcomes of the company through other people. They’re typically tapped into the strategy and approach necessary for good business results and have a clear understanding of the specific goals of the organization. Facilitating a broad spectrum of teams across all levels of the company helps them gain knowledge and provide clarity for a range of business issues.
2. Clear Understanding of Both Business and IT Issues
Business analysts have a keen awareness of the pains and frustrations of teams and departments across different business units because of the work they do. They’ll often hear complaints about how the business unit is trying to accomplish a specific goal but feels restricted by the inability of IT to meet their needs. Similarly, they hear from IT how the business side just doesn’t understand how things work and why it takes so long to make improvements that are needed. Plus IT departments are typically very small and overburdened by the rate at which technology must change in today’s organizations to keep up.
Because of new technologies available today that allow anyone to create an app with little to no coding ability, business analysts can take on the citizen developer role to help the business unit solve its problem and fill the gap while staying within the boundaries and guidelines approved by IT.
3. Strong Leadership and Relationship Building Skills
Along with communication, analytical and critical thinking skills, a good business analyst is also adept at leading groups of people of all levels through a process from problem identification to outcome. And because they must work on a variety of issues across the company, they’re very skilled at building relationships. This relationship building is a key asset for skillfully learning where there may be roadblocks or resistance to problems that they must help the business units overcome. And the trust that comes from those relationships helps them succeed in getting business solutions implemented in a timely fashion.
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