Change the Way You Work
Prior to the outbreak, many companies had basic infrastructure in place to accommodate some remote work. However, when companies across nearly all industries pivoted to working remotely, the ways in which we prioritized work and collaborated across teams had to quickly adapt.
Forbes noted that, at Quickbase, interactions between customer service managers and back end systems were streamlined so that both parties could use their time more efficiently.
“You get a feeling for which processes are working and which ones aren’t really, really quickly,” he said. “The change has largely been a forcing mechanism for us to get stronger.”
This pandemic highlighted that companies needed to be agile in order to quickly respond to new and unprecedented challenges. There was a greater need for solutions that Quickbase offers in order to rapidly provide value, keep operations going, and be adaptable in a constantly changing environment.
For example, Forbes team had been working with a manufacturing company in the Midwest that build electric drive engines and trying to meet with the company’s IT department.
Once coronavirus hit, the conversations changed. They need quick solutions, like quickly automating new workflows, which Quickbase could deliver.
“We started having very robust conversations with folks that we had never met over there,” Forbes said.