Tailoring Customer Care Plans
Especially developed for clients who needed more hands-on support beyond orientation, we created an offering that assigns a member of our support team to accelerate customer success. By working side by side, customers and their Quickbase team build apps together in under 60 days. This has provided a superior experience and greater engagement for our customers.
In order to deliver this more intimate and tailored service, we tripled the size of our orientation team. Thanks to our investment in team and individual development, we can ensure superior customer and a better employee experience. We have gained an even deeper understanding of customer challenges and achieved a 242% active user growth in the first six months after signing.
The changes implemented in 2019 have been key to the Quickbase customer support expansion and the accelerated success of our users. In recognition of these transformative changes, American Business Awards judges pointed to our work as “tremendous efforts backed by solid KPIs.” This has made us worthy of their bronze Stevie Award for Customer Service Department of the Year.
While we celebrate judge acknowledgements and feel honored by their acclaim to our “impressive work,” the biggest accolade is the success that we help our customers experience.