CIN and physician support apps
Everything became seamless and transparent after Megan built her first CIN app with Quickbase, which manages the day to day operations of JHN. It not only features dynamic provider rosters and quarterly scorecards that encompass 60+ metrics for 400 members, but also tracks quality-based provider payments across multiple payor contracts to members in clinics and offices throughout the community.
Targets for preventative healthcare measures for different segments of the population (such as high-risk cardiac patients) can be quickly set up and adjusted based on evidence-based research and payer requirements. Information about physician performance is easily collected in the field by JHN staff using mobile devices and tracked and analyzed within the app to ensure care thresholds are met.
Having all that information at our fingertips has been the most profoundly impactful thing we have done in the CIN with Quickbase, by far,” says Megan.
“What JHN realized, is that part of the value of a high functioning, clinically integrated network is the ability to support and guide physicians’ efforts in this new pay-for-performance world.”
The data collected about physician performance also became the inspiration for Megan’s second Quickbase app called “Customers 2.0”. Focused on direct patient care delivery, it helps further strengthen the effectiveness of the CIN’s mission by enabling JHN’s Practice Transformation Specialists to act on data-driven insights to help identify patient populations due for preventive care. This not only supports community members in receiving the best quality care, but also secures maximum reimbursement for physician members.
“What JHN realized, is that part of the value of a high functioning, clinically integrated network is the ability to support and guide physicians’ efforts in this new value-based world,” explains Megan.
“JHN Practice Transformation Specialists round with providers and do what we call ‘work the gap’. This means they use physician performance data to proactively identify populations of attributed patients that have gaps in their recommended preventative care. For example, a Specialist might identify that 50% of a physician’s patients with diabetes have not yet received their annual testing. The Specialist would identify that gap in care for that population and work with the physician and their office to design at strategy to get those patients in for a visit. With our Customers 2.0 app, we now have instant access to dashboards and alerts that empower the JHN team to consistently deliver this high-quality service to our docs. This means our providers have data-driven support in identifying priority needs for their patients. And since the JHN contracts pay based on this type of quality care delivery, it’s good for business too.”
Another interesting thing these Quickbase apps help JHN achieve is detailed compliance.
“There are lots of regulations about how CIN can behave. It is essential that we maintain compliance in everything we do. Readily accessible, up-to-date records that provide proof of compliance with payers’ parameters and federal and state laws are the best strategy. And the regulations change, so our record keeping needs to be able to keep up,” says Megan.