In a study assessing more than 2,000 C-suite executives across 19 countries for their annual Readiness Report, Deloitte found that many of these executives are shying away from bold technology investments needed to drive innovation. Instead, they are sticking with the status quo as it remains easier for companies to try to stay the same than to be proactive and innovative.
According to the Association for Manufacturing Excellence (AME), in the last two decades while many manufacturing companies have taken steps towards continuous improvement, leveraging Kaizen, the most successful companies have regular continuous improvement plans implemented. They do this by ensuring visibility into important metrics, eliminating process variation and fostering human development. These successful companies make a priority to frequently review numbers, processes and behaviors, according to AME.
Those transformational companies that can fight off complacency recognize that the answer goes beyond technology. Great leadership is just as important as having the right tools when approaching the continuous improvement of people, processes, products, and services. Great people demand support to implement their ideas, which may often involve implementing tools and systems that enable a level of flexibility not afforded by legacy systems.
Top managers not supported by the right technology will inevitably leave for more forward-thinking companies that prioritize and invest in providing the tools and systems to optimize work. While technology isn’t everything, it does make a significant impact in scaling the lessons learned, best practices and processes inherent to high performing teams.