Working in partnership
While these skills and capabilities are critical, without the right partnership and governance in place, the same struggles and the same data siloes will remain. “It’s a partnership with [business teams and] the IT teams who have been building solutions for decades,” Peter said.
To get agility at scale, it requires the entire business to be bought in and coordinated together, in a way that is governed. As Peter puts it, “everyone is swimming in the same direction.”
That is where the concept of operational agility – the ability of a company to adapt operations, technology, and information to fast-changing needs – becomes relevant. With fully realized operational agility, IT can focus on what they do best, like data lakes and other large-scale projects. Then, the rest of the business has the ability to innovate on top of that critical work.
Peter discusses the importance of a tight handshake between citizen development and IT. IT is managing information and guardrails, while the business can focus on solutions requiring continuous improvement.
Ultimately, for the organizations with the right “culture and mindset,” focusing on solving supply chain challenges with the innovation from across the entire business can increase supply chain resilience and prepare your organization for the challenges to come.