Driving change in partnership
Since the county initially didn’t have a dedicated developer, they needed a specific, customizable project management solution including service, time management, and more.
“Because we’re unique given how small we are and with regard to how we operate, so virtually all COTS solutions we looked at were falling short of our needs,” Greenberg said. Because of this, they pivoted to use Quickbase initially to build out a small-scale ERP for internal IT operations. Success here led to extending their no-code capabilities throughout the organization into other areas like HR Management, permitting, and application tracking for new employees.
“The work that we did around COVID spawned a greater interest in Quickbase to fill gaps, or to find functionality that didn’t previously exist for them,” Greenberg said. And as staff throughout the organizations are becoming more comfortable with the no-code paradigm, it is becoming easier to replace other solutions with new Quickbase apps. “We can [fill our needs] quicker and more cost effective,” he added.
The County has also begun to set up governance around roles and responsibilities, with more people getting comfortable and more involved in developing with Quickbase. The IT team is focused on putting all of the important guardrails in place that can allow those across the County’s staff to optimize their own processes.
“These efforts expand that ring of scope and capacity for [business users], and kind of shrinks it a little bit for my team,” Greenberg said.