The most agile organizations are best equipped
While the potential for this reality has been out there as the pandemic is yet to quell, retail organizations have needed to rapidly shift their priorities, promotional plans, and strategies for this 2020 shopping season. As we saw in our platform data, retail organizations are building applications that showcase training new talent and preparing to lean on e-commerce like Amazon. These organizations building new applications, finding new priorities, and giving business users the tools to make changes they need to are the ones that are most operationally agile and ready for a new kind of holiday season.
IT alone cannot handle the responsibility of preparing the technical resources that retail organizations need to adapt and be flexible for new, less predictable consumer behavior. By empowering business professionals across an organization to prepare their organization for the new retail reality, and not need to rely on IT, retail organizations can give their entire business the operational agility and flexibility to be ready for anything.