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Three Key Takeaways from our Forrester Consulting Total Economic Impact™ Study

Written By: Matt Lieberson
November 9, 2023
3 min read

As we all experience the shift to dynamic work, the costs of not properly managing our most complex projects begins to grow. Continuing to manage this work with the manual, tedious Gray Work workarounds can result in wasted time, wasted energy, and most critically wasted money. To stay competitive, the right Dynamic Work Management platform is crucial for success.

In 2023, Quickbase commissioned Forrester Consulting to run a Total Economic Impact™ study on Quickbase, and the results are clear: There are serious, quantifiable benefits to using Quickbase to manage dynamic work more effectively. In fact, the Forrester study found that over a three-year period, Quickbase drove a 315% return on investment over three years for a composite organization representative of interviewed customers.

Here is more of how the Forrester study laid out the potential benefits of using Quickbase.

Removing wasted efforts

We know just how much time is wasted on finding data from different, disconnected systems – Quickbase’s own research found that 54% of survey respondents spend at least 10 hours per week chasing the information they need from different people and systems. The Forrester study found that Quickbase reduced wasteful operational spend by 15%.

“Improved visibility from dedicated applications with reporting capabilities allows the composite organization to better manage staffing, inventory ordering, maintenance, and other areas that directly impact operational spend,” the study said.

Better managing projects

Managing your most complex work takes the right tools – and the right data in the right place. Quickbase’s Dynamic Work Management platform brings you the information you need, when you need it. That way, you can spend less time managing your projects and more time attacking the work that drives revenue.

The Forrester study found that Quickbase’s improved project management saved project staff 2.5 weeks of full-time employment per year. “Quickbase applications provide on-site staff with the information they need when they need it. Dashboards, reporting, and integrations with key data sources further reduce time spent on ad hoc data collection and reporting,” the study said. “Over three years, the composite’s improved project management is worth $6.4 million.”

Problems solved by the people with experience

Quickbase also gives power to the people closest to their own business problems, instead of having to route every challenge through IT. Without the right no-code tool, managing data and information can take so much effort that IT experiences a major backlog. Quickbase makes those capabilities simple, so anybody regardless of technical skills can find the information they need. As one project delivery lead for an engineering firm explained to Forrester for the study, “There were people whose only job was to transfer information between platforms and keep them updated with each other. So, what ends up happening is you replace 10 people who are doing that kind of work, and you get them working in more productive areas that are more beneficial to what you’re delivering.”

This all resulted in a reduced reliance on IT, which the Forrester study quantified as saving $285,000 annually. It also points out the human benefits to this change, including an improved employee experience and increased agility to react to change.


Dynamic Work Management brings a major opportunity for organizations to reduce reliance on IT, better manage projects, and drive success. Instead of wasting time on manual work, Quickbase can instead drive major improvements in productivity and agility – and that can result in major gains for your organization.

Matt Lieberson
Written By: Matt Lieberson

Matt Lieberson is a Content Marketing Manager at Quickbase.

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