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Forrester Total Economic Impact of Quickbase, a Low-Code Platform for Citizen Development

Written By: Alex Forbes
April 13, 2016
4 min read

There’s a wave of productivity-based ROI in store for those organizations riding the low-code platform wave, a market identified by Forrester that is estimated to grow to over $10B by 2019.

We recently commissioned Forrester to conduct a Total Economic Impact® study of Quickbase, our low-code platform for citizen development, to provide IT and business leaders an understanding of the potential return on investment they may realize by implementing Quickbase, and the resulting ROI was astounding.

Forrester Total Economic Impact Low-Code Platform Study of Quickbase

Composite Organization

In order to develop the study, Forrester conducted in-depth interviews with four enterprise customers of Quickbase and created a composite, or representative, organization based on the characteristics of the interviewed organizations. For purposes of the TEI study, the composite organization is described as a U.S.-based company of 8,000 employees, with 2,000 Quickbase users utilizing a total of 138 applications on the Quickbase low-code platform.

The Need for Quickbase

  • Line-of-Business users were demanding new applications at a faster rate to improve efficiencies and automation of their processes. These organizations were tasked with finding technology to support their center of excellence and business operations teams to drive digital transformation to maximize the efficiency and effectiveness of their workforce.
  • IT organizations are spread too thin to keep up with the application SLAs for the business. These organizations struggled to balance the high demand for business applications against an IT organization that was under resourced.
  • Organizations are on the hunt for a platform that aligns and unifies their IT and business organizations. They needed to balance the need for productivity with the proper IT governance to ensure an optimized process.


  • Reduced time and cost to develop applications. Organizations saw a 60% to 85% reduction in development times. The composite organization saved an average of eight weeks of development time per application utilizing the Quickbase platform. The organization also saved on resource costs by utilizing citizen development resources instead of traditional IT resources.
  • Faster time-to-business-value (due to reduced time-to-delivery). The composite organization sees additional business value of $4,418,835 over the three years of analysis, from the value each of these applications brings to the company.
  • Avoided headcount in IT. The composite organization avoided hiring two IT developers by deploying Quickbase. It could also represent the repurposing of existing IT pro developers on tier 1 strategic applications such as an ERP system.
  • A faster time to update and maintain applications. Not only did the Forrester Low-Code Total Economic Impact study show the applications were faster to develop, but the organization benefits from time and cost savings associated with updating and maintaining them through line-of-business citizen development.

Download the Full Study

Get the full study to obtain a detailed 3-year financial model (and assumptions) used for all of the ROI and benefits covered, further details of the overall business value of the composite organization, along with customer interview highlights including customer application use cases and key reasons customers choose Quickbase over other Pro Developer (Coder) focused Low-Code platforms.

Voice of the Customer

Here are just a few of the comments Forrester captured from the Quickbase users interviewed for the study:

“IT was involved from the beginning, making sure the data is secure, the contract is as expected, [and] they are comfortable with Quickbase as a vendor.”

“Being able to use the business users was a key difference for us, as well as the speed of development. This pushed Quickbase ahead of the competition for us.”

“The more you can consolidate what’s on people’s computers and get it open to multiple departments, the more powerful your business becomes, just because you’re all speaking the same language and can work toward a common goal. We are trying to get away from spreadsheets and email for task management. That information is just not easily shared across different departments. We needed to elevate how we are managing things.”


Join guest speaker Adrienne Capaldo, Total Economic Impact Consultant at Forrester, and Quickbase on Tuesday, April 26 at 1:00 pm ET for a special presentation on how companies can get the full value from the low-code platform space followed by live Q&A.

Written By: Alex Forbes
Alex Forbes is editor-in-chief of The Fast Track, your source of information to improve how you manage your people, processes, projects, operations and technology in the constantly changing digital age. Experiencing rapid growth since he took it over at the end of 2012, The Fast Track has appeared on the pages of Business Insider, Entrepreneur, Forbes, The Globe and Mail, Huffington Post, Inc., Lifehacker, New York Times, Slashdot, TechCrunch, Time, ZDNet, and many others. A background in B2B public and analyst relations, social and content marketing for the software application development market, he has been quoted in publications such as Infoworld and SD Times to appearing on Huffington TV. When not managing his team of talented writers, or helping readers navigate their digital business transformation journeys, he enjoys day tripping around New England with his wife.

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