In the past, Ed Zachinni and Josh Miller knew what it was like to have their hands tied, unable to deliver the solutions that their front lines require to be successful. Here’s what Zachinni, senior global manager and industry solutions engineer at EMC and Miller, program manager at FedEx Office, suggested in order to get your people the applications and information they need, when they need it.
You may have a boss, but the people you really need to serve are on your organization’s front lines or your lines of business (LOBs). They are the ones dealing with customers, inking deals, and deciding how and where to drive the business. On the recent SharePoint challenges webinar by Intuit QuickBase, EMC’s Ed Zachinni and FedEx’s Josh Miller shared these five best practices for effectively meeting internal constituent needs.
The best solutions are grassroots driven. Devise a mechanism to regularly solicit your constituents’ feedback and capture their insights. Consider creating an ideation application like Miller’s that allows them to submit their ideas directly to you. This communication will ensure that their voices are heard and that your efforts are meeting their needs.
If you serve many functional groups, each of those groups will have a unique culture and operations, and will require solutions that work within those parameters. At the same time, you probably don’t have time to develop a different solution for every group. A rapid application development tool, for example, needs to be flexible enough to meet specific information needs while retaining some standardization of features. Reporting, too, must be presented in a visually-appealing way that addresses the major business concerns of a particular front line manager.
Business needs change all the time. Project and program managers need to be attuned to their front lines. You must be able to quickly create a solution that that can illustrate proof of concept, be tested in the field, and tweaked according to feedback. And you must be able to do all of this in as close to real-time as possible!
Cloud-based rapid application development technology means that we can take workflow out of hallway conversations and place it in a centralized location that our front lines can access anywhere, anytime. Zachinni’s team has consolidated over 1500 projects in 9 months, and his report-outs for each one illustrate the project’s success metrics and the return-on-investment that functional groups receive by working with his team.
You are partially responsible for helping your front lines create a terrific customer experience. This means eliminating bottlenecks associated with solution development and administrative processes that don’t add value. Your front line managers don’t want to wait for an IT expert to be available for application programming and integration of data from different sources. They want to look at a dashboard and see the relevant information now.
Want to rapidly meet the exact needs of your front lines? Check out our eBook, Driving Digital Transformation via Rapid Application Development - 5 Lessons from Innovative IT Leaders.