Support Knowledge Base
Create a library of articles and frequently asked questions to allow your community to quickly access, review and share the information they need in this Knowledgebase app. Maximize collaboration and knowledge sharing efforts within your team, allowing anyone to submit articles, FAQ's, ratings and comments that highlight the most relevant and timely information. Manage drafts, reviews, approvals, comments, and ratings to ensure quality control around information sharing.
Perfect for a client-facing KB application
This was exactly what our company needed when requested to provide client-facing knowledge base. Of course we needed to make a few tweaks, but I found it to be feature-rich and plugged in very well to what we were trying to do.
The Support Knowledge Base works very well
We are very satisfied with the Support Knowledge Base App and would highly recommend it. It is easy to use, and we just needed to add branding, clear sample data, and load categories and articles. We are using it throughout the state of Delaware among our tech team, and a help desk vendor. It is easy to use and to configure.
Selection of template projects
I was looking for a project to log queries, their results, frequencies and have this an easy upload each week to I can see trends. I found a KB library that Intuit created and I think I can build on it to push my terms. I look forward to sharing my success with others.
Wiki Style App
App is pretty good, it gives you have a wiki-style presentation to keep up with information. I am looking at it for reference to use in creating an app to create policies and procedures.
Support Knowledge Base
Good base to build on and incorporate into our client service solution
I LOVE THIS SO MUCH
This is exactly what I've been looking for. We are using a different program currently and it doesn't even compare!! This gives you the option to see past revisions of the document which will definitely come in handy.
Quickbase is good but..
If you store a lot of data it get very expensive. I would like to have store a lot more data for a more reasonable price considering how cheap storage is.
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