Organize, prioritize and engage with customers on support requests to ensure accurate and timely responses with this robust customer support app. Increase agent productivity and customer service, centralize all customer conversations for higher visibility and faster case resolution, and create custom reporting to manage the key metrics that make your organization a success.
I find that I can navigate my way through it with no problems and that is what works for me. (Being able to navigate)
Support Client App
Very intuitive and useful. Easy to use, informative, comprehensive.
Support Customers app from QuickBase Exchange
really worked well, was looking for something to manage call backs an document tech issus with win 10
I have been waiting for an app like this!
So universal. I love it. You could use it out of the box for any level of customer service. You could also customize it simply for IT ticketing. big fan!
I am not a versed user but its quite easy to set up a basic table to collect any information you need. The template are also good but the really useful ones are somewhat complex to figure out and to me appears a bit difficult to manipulate at times. I really wish you guys could have colored icons for the tables and more too
This app gives the possibility for colleagues to send me questions or difficult cases and I can help them.