Intake, Triage and Service Operations
Manage the intake process, resource assignment and model operational performance.
Managing intake requests through to servicing and tracking operational performance is challenging across multiple different stakeholders and data segregated across the business. This Quickbase app is designed to manage the intake requests of IT support tickets, management of resource assignment and track and align team members operational performance against Team’s KPIs and SLAs.
Key Features
- Operations dashboard and Team Members dashboard to align entire team against team’s KPIs and SLAs
- Dynamic dashboard enables regular monitoring and tracking against team’s goal.
- Simple intake process through e-mail submission to a support inbox
- Automatic assignment of resource based on availability
- Centralized communication platform to both external and internal stakeholders
- Standardized template response to ensure consistency and improve efficiency
- Customizable approval logic
