Incident Tracking With Knowledge Base Flow

Author: Phil Powis
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This application features SLA Tracking (with variable SLA depending on brand and severity), as well as the ability to push responses to a knowledge base for best-practice sharing. End users can see their unassigned tickets, while the app produces important reports and metrics for internal stakeholders.


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Good start

By over 3 years ago

Contains the essential elements of incident tracking. It could use more sample data to get someone started. Looks like it has just the bare minimum. It would showcase its features better with more sample data.