Customer Call Log
Help your team track incoming calls to ensure every request is resolved, then report by department, employee, severity and more with this customizable Customer Call Log App. This call log template is the perfect start to a streamlined customer service arm for any business. Use drag-and-drop dashboards to manage the most important metrics for your company and update them as they change over time. With one basic table, multiple pre-built reports, and various user settings, this phone call log app is customizable to support your unique business needs and processes. What You Can Do with This Business App: Create and view unresolved calls in one central location Assign customers to support staff or care employees Record work performed and time spent responding to requests Track labor costs to accurately budget Use predefined reports by department, employee, quarter, severity, and type Calling for Better Solutions with QuickBase Need more customization to fit your unique processes? Try customizing to: Create Kanban view of call status to visualize open tickets Color-code tables and reports by responsible employee, severity, type, etc. Track time-to-completion of tasks for accurate forecasting by call type Set up email trigger to alert employees upon new call creation Add fields, records, and tables to fit your unique processes depending on desired complexity As a template, this pre-built call log tracker can serve as a grab-and-go solution, allowing you to implement your new phone call log software with very little development and no coding necessary, or be modified to match how your team works. Download this phone call log template to see how quickly you can connect your team and data to drive efficiencies across your call center and focus more time on creating value for your customers!
I am not a versed user but its quite easy to set up a basic table to collect any information you need. The template are also good but the really useful ones are somewhat complex to figure out and to me appears a bit difficult to manipulate at times. I really wish you guys could have colored icons for the tables and more too