"With Quick Base, everything is out in the open, so it's clear who is doing what, how much work is being done, and when it will be completed."

Rich Buckley

Metso Drives Efficient Manufacturing Operations with Quick Base

Producing high volumes of complex engineered orders is a key challenge for the manufacturing industry. Managing these orders through customer service, project management, engineering, procurement, planning, and manufacturing requires a high degree of synchronization across teams and technologies. Metso recently found a new solution to this old problem by building a suite of apps on Quick Base, collectively called the Metso Global Operations Data Center. The apps have streamlined multiple processes, enabling Metso to save an estimated $1 million annually, boost efficiencies, reduce delays, and standardize its order management practices.


  • Order management processes not standardized, making employee training and sharing workloads difficult
  • Complex orders difficult to track through planning, engineering, procurement, and manufacturing processes
  • Difficulty tracking and identifying at-risk critical order paths and inventory data stored in ERP, inventory and data warehouse systems
  • Need to execute time-critical engineering order changes accurately


  • A suite of applications built on Quick Base for managing orders, engineering, and inventory
  • Data from ERP, inventory, and data warehouses updated regularly to Quick Base applications
  • Easy creation, distribution, and management of action items to mitigate potential delays or issues
  • Custom reporting for tracking high-priority orders, inventory, and critical path issues
  • Engineering Change Notices managed within Quick Base app, rather than manually


  • Annual cost savings of $1 million from improvements to order management, engineering, and inventory processes
  • Order management and process standardization allows Metso to improve training, increase effectiveness, and allow for sharing workloads
  • Ability to quickly view order history and activities enables order managers to prevent delays and spot issues early enough to be pro-active
  • Automated tracking and notifications of Engineering Change Notices saves about 6 engineering man months per year
  • Inventory app ties multiple data streams together to create actionable workflows with measurable cost savings

For Metso's Flow Control division, accuracy is everything. As a leading provider of flow control solutions to the energy and other industries, the division is responsible for engineering and manufacturing valves and valve automation that provide a safer work place, improve the environment, and maximize its customers' production efficiency.

Controlling its own engineering and manufacturing processes was very resource intensive for Metso as information was stored across its ERP, order management and planning, engineering, and manufacturing processes. To solve these problems Metso built a suite of Quick Base applications focused on streamlining the order management process. These custom applications offered flexibility and transparency by providing all team members easy access to critical information.

"We're always looking for new solutions to old problems, and Quick Base has been a very effective tool for us," says Rich Buckley, Vice President, Global Operations Engineering and Order Management at Metso.

Streamlining Order Management

Like many companies that handle complex orders, Metso struggled to coordinate its order management processes with its engineering, purchasing, and planning processes. Order managers had to dig deep into the data for order history and status of open issues. Email was the primary tool used to assign order tasks as well as communicate between departments meaning assignments were easily missed and problems became difficult to track.

"Because of the volume of orders and information in each order, it was very difficult for our order managers to look at their backlog and see exactly where the problems were," says Buckley.

If there was an issue, employees would often have to walk to other workers’ desks to try to collect signatures, taking time away from their actual jobs. It became time consuming to proactively identify issues and ensure that orders would be delivered on time.

How it Works

While orders are still collected and stored in the ERP system, order-related data is exported regularly and entered into a Quick Base app for order management. Information from Metso's promising logic tool is also loaded into Quick Base so order managers have quick insights into whether their orders will be delivered on schedule.

Inside the app, order managers can review each order and ensure that all the necessary engineering, purchasing, and manufacturing activities will be completed in time to match. If the order manager spots an issue, he or she can assign activities within the app to resolve it.

"With Quick Base, everything is out in the open, so it's clear who is doing what, how much work is being done, and when it will be completed," says Buckley.

Custom reports enable order managers, their managers, and others to quickly drill down into orders to find any information they need to keep the process moving forward.

Reaping the Benefits

Metso's Quick Base suite, Metso Global Operations Data Center, is now operational at its Helsinki, Shanghai, and Shrewsbury, MA manufacturing centers. So far, Buckley says, the company has realized significant benefits, including:

Cost Savings
The combination of Quick Base suites covering order management, engineering, and inventory have actual cost savings in excess of $1 million annually. Metso’s development of these tools has given them greater control over the local and global execution of complex engineered orders.

Faster detection of potential issues
Order managers can now access all order-related data quickly to identify possible trouble spots and assign action items to resolve those issues.

"If we get an order that takes 40 weeks to manufacture, we need to pay close attention to the first two or three weeks," says Buckley. "If we don't get our materials driving in the first month or so, we're going to have problems."

Custom reports for high-priority orders
Order managers can "flag" high-priority orders for special tracking, utilizing the flexible reporting capabilities built into Quick Base.

Process standardization
The order management workflow in Quick Base has enabled Metso to standardize the order management process. This makes it easier to train employees and share workload.

Resource savings
Greater process efficiency and improved management tools have led to cost savings for Metso. For example, Metso automated their Engineering Change Notice process, so engineers were no longer physically collecting signatures from various departments. By eliminating manual processes, Metso has saved six engineering man months per year, according to Buckley.

A Model for the Future

Since implementing its Quick Base apps, Metso quickly realized other opportunities to solve challenges. The improvement in factory to factory communications, inventory control, and engineering efficiency continue to be developed. Quick access to integrated manufacturing and engineering data is now a reality.

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