customer satisfaction

  • Gartner: It’s Time to Evolve the Conversation Between…

    Executive expectations of IT often are not aligned to what IT is capable of delivering. A Gartner brief details the necessity for CIOs to communicate more productively with business partners.

  • Delivering Delightful Customer Service

    I have been on the receiving end of some excellent customer service lately. A few weeks ago a

  • How to Sunset a Project and Help Your Team Move Forward

    If your team completes projects, you’re familiar with the project life cycle. But one phase that is often