What They Built
A new solution doesn’t always mean throwing away previous systems, especially when time is critical. Because of large amounts existing of historical data and no need to disrupt the order intake process, new orders continued to be collected and stored in their ERP system. All order management, manufacturing process, and supplier data are exported automatically from their individual systems into a cohesive Quickbase application. This application gave order managers quick insight into order status ensuring on-time deliveries.
Inside the workflow, order managers can review each order and ensure that all the necessary engineering, purchasing, and manufacturing activities will be completed in time to match. If an order manager spots an issue, they can assign activities within the application to resolve it.
“With Quickbase, everything is out in the open, so it’s clear who is doing what, how much work is being done, and when it will be completed.” – Vice President, Global Operations Engineering and Order Management
Quickbase enabled this manufacturer to build out customer reports and workflows rapidly. Their reports allowed order managers, their managers, and others to quickly drill down into orders to find any information they need to keep the process moving forward. It also surfaced areas of improvement and provided granular detail of process breakdowns in real-time, allowing for quick responses when problems would arise.