• Use Better Service Design to Transform Customer Experience

    In order to deliver a better customer experience, try putting more effort into service design.

  • Eliminating Manual Processes Could Save Healthcare Industry $8…

    An industry-wide transition to replace manual processes with electronic, real-time transactions is reducing the cost of doing business in healthcare and meaningfully impacting efficiency, productivity, and data quality.

  • How to Improve Remote Team Collaboration

    Collaboration is critical for any business to be successful, yet the growing number of remote workers can make it more difficult. Tips for teams and managers on how to stay collaborative across the miles.

  • Build a Team that Could Compete at the Olympics of Business

    8 strategies to create Olympic-level teams, with insight from Andrew Neitlich, founder of the Center for Executive Coaching.

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  • How Managers Can End Wasteful Habits and Use Solutions That Work

    In a new book, “Stop Spending, Start Managing: Strategies to Transform Wasteful Habits,” authors Tanya Menon and Leigh Thompson lay out 5 managerial spending traps and how to avoid them.

  • There are Better Ways to Manage Data than Google Docs

    Google Docs is a popular tool to build applications for lightweight data manipulation, reporting, and analytics as well as for building websites, but what’s missing and when should you move on?

  • Shadow IT – Don’t Be Scared Be Prepared

    Although citizen development has moved out of the realm of Shadow IT, it still causes IT departments anxiety. Steps IT can take to grow more comfortable around citizen development applications.

  • Gartner: It’s Time to Evolve the Conversation Between…

    Executive expectations of IT often are not aligned to what IT is capable of delivering. A Gartner brief details the necessity for CIOs to communicate more productively with business partners.

  • Process Improvement Playbook
  • How to Best Collaborate with Multiple Outside Partners

    The pressure to turn out new products is prompting companies to turn to outside partners to develop innovative ideas, but doing so comes with risk.

  • Improving Your Productivity: Myths versus Realities

    Chris Bailey, author of the new book The Productivity Project, completed several personal productivity experiments. Highlights of ones that worked well, and those that didn’t.