• Emily Lancaster Of KIXEYE on Improving Business Processes

    I recently spoke to Emily Lancaster, who is the VP of Technical Operations for KIXEYE, a gaming company

  • Customer Experience Award Winner’s Process Improvement…

    An interview with Sacha Gera, the Vice President of Business Strategy and Operations at GENBAND, on process improvement strategies.

  • Jill Dyché On How Technology Is Changing IT

    I spoke with Jill Dyché, who is the best-selling author of The New IT and the Vice President

  • Doug Troy Of Illuminate360 On His Process Improvement Approach

    Interview with Doug Troy, VP of Operations for Illuminate360 LLC, on process improvement challenges and strategies.

  • Slash Close Cycles by 33% - Finance Webinar
  • How Empowering Your Employees Supports Process Improvement

    I spoke to Jason Kayzar, who is the COO PhishLine, a complete social engineering management platform built for

  • 2 Strategies For Supporting Process Improvement

    How Sal Vilardo, Business Analyst at EMC2, approaches process improvement.

  • Shep Hyken – Effective Customer Support Starts with Data

    I recently spoke to Shep Hyken, who is a customer experience expert and the Chief Amazement Officer of

  • Kate Leggett from Forrester on Managing Customer Service

    I spoke to Kate Leggett, who serves as the VP Principal Analyst Serving Application Development and Delivery Professionals

  • Workato - Say Goodbye to Application and Data Silos Webinar
  • Jeanne Bliss on How to Manage a Customer Service Operation

    I spoke to Jeanne Bliss, who is a customer experience expert. As the Customer Leadership Executive for five

  • How to Run All Aspects Of a Startup

    I spoke to Glen Gilmore, who is an internationally-recognized digital marketing strategist. He is also a practicing attorney and teaches Digital Marketing,