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    Process changes may be confusing and even frightening to teams, but leaders can use persuasive techniques to break down those barriers.

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    Bad charts can lead to bad decisions and hurt a company’s ability to compete.

  • Make a Team More Productive and Motivated in 5 Minutes

    Managers often have the best of intentions when it comes to motivating their teams or revamping unproductive processes,

  • If You’re Trying to Sell, You’re Not Doing Your Job

    The most effective way to get anything from anyone is to figure out what that person needs and

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  • Do You Talk At People or With People?

    Bill Boorman kindly invited me to speak at his TruLondon human resources conference here in London.  I use

  • How to Stop Getting Turned Down

    Some of you know that I’ve been spending the last year honing my sales strategies, and boy has

  • How to Get People on Your Side

    Being able to build a following in your organization is important when you are working on innovation or

  • 5 Ways to Channel Your Inner Tony Robbins

    Imagine you’re sitting in a meeting with your boss and some other company bigwigs, and they’ve decided on

  • Process Improvement Playbook
  • Becoming a Better Influencer (Part II): The Least Effective…

    Some influence tactics work better than others in general and some work better than others depending on the

  • Becoming a Better Influencer: 4 Most Effective Influence Tactics…

    The ability to influence others is crucial in your career and in management and leadership. When being interviewed