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    FCC CIO David Bray on Empowering Change Agents

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    There are two key steps you’ll need to take to ensure the customer is considered in your business processes and avoid customer experience gaps.

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    Moira Alexander, founder and president of Lead-Her-Ship Group, as well as a project management and IT columnist for CIO Magazine, shares her insights on the state of project management.

  • 5 Step Digital Transformation Roadmap for Operations
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    Process changes may be confusing and even frightening to teams, but leaders can use persuasive techniques to break down those barriers.

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  • From Project Paralysis to Process Improvement — Asheville CIO…

    CIOs must begin their new jobs by helping leaders at every level understand what the IT department can and cannot do.

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    The best ways to instill operational excellence into every employee’s DNA may be found at the bottom of the ocean – on a submarine.

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  • How to Initiate a Conversation About a Failing Project

    Here’s how to initiate a conversation with someone who’s running a project that you have concerns about.

  • 4 Easy Steps to Transition a Project to a New Project Manager

    What are the steps to manage a project transition from one project manager to another?