• How to Help a Team Be More Productive in 10 minutes a Day

    By learning to ask the right questions, leaders can help team members to be more focused, resourceful and productive.

  • Do You Talk At People or With People?

    Bill Boorman kindly invited me to speak at his TruLondon human resources conference here in London.  I use

  • How Can You Communicate With More Authority as a Manager?

    A reader asks: I’ve recently ascended rather quickly into a new leadership role at my company and I am

  • 4 Reasons Why Social Media Use = Great Customer Service

    If you’ve bought anything in the last few years, you’ve no doubt noticed that customer service is not

  • 5 Step Digital Transformation Roadmap for Operations
  • One Habit All Great Communicators Share

    Have you ever found yourself completing another person’s sentence? Do you start to answer a question before it

  • Use Feedback to Enable Continuous Improvement in Your Team

    Feedback is a really important part of professional development. Sharing feedback with your team, having them give each

  • How to Develop Your Active Listening Skills

    Most people think they learned how to listen in kindergarten, but this isn’t exactly the case.  You may