• Persuading Employees to Embrace Process Improvement

    Process changes may be confusing and even frightening to teams, but leaders can use persuasive techniques to break down those barriers.

  • How To Ensure Your Team Lives and Breathes Operational Excellence

    The best ways to instill operational excellence into every employee’s DNA may be found at the bottom of the ocean – on a submarine.

  • How to Become More Confident as an Introverted Leader

    There is growing evidence that introverts can make effective leaders. How introverts can gain the confidence they need to lead their teams effectively and benefit any organization.

  • How to Avoid Conflicts Between Groups at Work

    A Harvard negotiations expert who has helped leaders solve some of the world’s thorniest issues offers tips on dealing with team discord.

  • 5 Step Digital Transformation Roadmap for Operations
  • How to Reorganize a Company – and Thrive

    The majority of reorgs don’t deliver the results organizations are trying to generate. A 5-step process to get the most value from a reorg.

  • FCC CIO David Bray on Empowering Change Agents

    It’s time to”empower the edge” if companies want to survive turbulent times.

  • Boost a Team’s Emotional Intelligence for Better Business…

    Research shows that emotional intelligence (EQ) can lead to better outcomes than a person’s IQ.

  • How To Help Teams Develop a More Innovative Mindset

    Leaders must learn to encourage everyone to embrace the creativity inside them if a company is to survive.

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  • Use Better Service Design to Transform Customer Experience

    In order to deliver a better customer experience, try putting more effort into service design.

  • 9 Ways to Improve Customer Experience and Be More Likable

    To improve the customer experience, companies need to ensure that their employees are likable.