Quickbase Product Descriptions

This page was last updated on 04/01/2026*

Team (User/Usage), Business (User/Usage), Enterprise (User/Usage)

A "Read" means the delivery of data by the Quickbase Service (i) programmatically to an external system in response to an API call or an automated process created using features of the Quickbase Service and (ii) directly to a User in response to such User's request(s) using the "everyone on the internet" feature. For clarity, creating records and reports, adding and editing data, building applications, changing settings, and adding Users is not considered a Read.

Fair Usage Policy – AI Features

1. Purpose

This Fair Usage Policy (“Policy”) governs customer access to and use of artificial intelligence (“AI”) features integrated into the Product.

The purpose of this Policy is to:

Ensure equitable access to AI capabilities across customers
Maintain system reliability and performance
Prevent excessive or abusive usage
Align usage levels with customers of comparable size and subscription tier

This Policy supplements the Master Subscription Agreement and applicable Order Forms.

2. Scope

This Policy applies to all AI-powered features made available within the Product, including but not limited to:

Generative AI tools
AI-driven automation
Predictive analytics
Natural language processing capabilities
Any features relying on large language models or other machine learning systems

3. Usage Allocation and Limits

AI usage is monitored based on traffic of similar sized customers. Quickbase may stop usage entirely, or reduce the rate that Customer may make system calls if there is an unexpected spike in Customer’s use of the AI features compared to customers of a similar size, if excessive errors are generated, or other indicators of stability.

Usage may be measured by one or more of the following metrics, some may be internal to Quickbase and not visible to customers:

AI requests or prompts
Compute time
Tokens processed
API calls
Feature executions
Output volume
Processing time

The Company reserves the right to determine the appropriate measurement methodology.

4. Fair Use Standard

Customers may use AI features up to the usage allocation associated with their segment.

Use is considered unfair or excessive if it:

Materially exceeds typical usage patterns of similarly situated customers
Disrupts system performance or stability
Creates disproportionate infrastructure or third-party model costs
Attempts to circumvent usage controls or rate limits
Uses the Product primarily as a general-purpose AI processing service outside its intended functionality

The Company will assess usage relative to customers of comparable size and subscription level.

5. Monitoring and Transparency

The Company may monitor AI usage to:

Ensure compliance with this Policy
Protect system performance and security
Manage infrastructure capacity
Forecast capacity needs

Where feasible, customers will be provided with visibility into their AI usage levels through administrative dashboards or reporting tools.

6. Overage and Scaling

If a customer consistently exceeds their allocated usage:

The Company may notify the customer.

The parties may discuss appropriate adjustments, including:
Upgrading to a higher subscription tier
Purchasing additional AI capacity
Moving to a usage-based pricing model
Temporary overages may be permitted at the Company’s discretion.

The Company is not obligated to provide unlimited AI access absent an agreed commercial arrangement.

7. Rate Limiting and Protective Controls

To preserve system integrity, the Company may implement:

Rate limits
Throttling mechanisms
Hard usage caps
Queueing systems
Temporary suspensions of AI features in extreme cases

Such controls will be applied in a commercially reasonable and non-discriminatory manner across similarly situated customers.

8. Policy Updates

The Company may update this Policy to reflect:

Changes in infrastructure costs
Changes in third-party AI provider terms
Evolving product capabilities
Industry standards

Material changes will be communicated in accordance with the Master Subscription Agreement.

9. No Guaranteed Output or Capacity

AI features are provided on an as-available basis.
The Company does not guarantee:

Unlimited processing capacity
Real-time responses at all volumes
Specific output quality or accuracy

AI functionality may be modified, suspended, or discontinued as needed to maintain system stability or comply with legal and regulatory obligations.

Support+

Unless otherwise indicated below, Support+ will renew as part of your subscription. If you purchase Support+ in the middle of your Subscription Term, the applicable fees and number of advisory calls will be prorated for the remainder of the then-current Subscription Term, or if you are in a multi-year agreement, in the current Year of your Subscription Term. Any unused advisory calls expire at the end of the current Subscription Term or Year (as applicable) and do not roll over to any subsequent Subscription Terms or Years.

Offering descriptions:

Core

Advisory Calls. Up to 10 advisory calls to discuss platform questions, recommended practices, and solutions options relevant to Customer’s environment. Guidance is advisory in nature and does not include hands-on configuration or deliverables. Work outside the session scope (including but not limited to, application building or modification, custom code development, data migration, administrative changes in Customer’s environment, formal design documentation, end-user training, and resolution of technical support cases) requires a separate ordering document or SOW.

Advanced

Technical Support. Access to Quickbase's standard support services during the hours of 7am - 8pm ET (M-F, weekday holiday coverage 9am - 5pm ET) with initial response times within 2 business hours. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases. Ongoing access to Quickbase University and Quickbase's online builder community.

Advisory Calls. Up to 15 advisory calls to discuss platform questions, recommended practices, and solutions options relevant to Customer’s environment. Guidance is advisory in nature and does not include hands-on configuration or deliverables. Work outside the session scope (including but not limited to, application building or modification, custom code development, data migration, administrative changes in Customer’s environment, formal design documentation, end-user training, and resolution of technical support cases) requires a separate ordering document or SOW.

Signature

Technical Support. Access to Quickbase's 24/7/365 support services with initial response times within 1 hour. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases during Quickbase's standard support business hours (7am - 8pm M-F, weekday holiday coverage 9am - 5pm ET). Ongoing access to Quickbase University and Quickbase's online builder community.

Essential Enablement Services, Ultimate Enablement Services, Premium Enablement Services, Service Hours.

Unless otherwise indicated below, Enablement Services will renew as part of your subscription. If you purchase enablement services in the middle of your Subscription Term, the number of consulting hours you are entitled to in the current Subscription term will be prorated based on how many months remain in your current Subscription Term, or if you are in a multi-year agreement, in the current Year of your Subscription Term. Any unused services, including unused consulting hours, expire at the end of the current Subscription Term or Year (as applicable) and do not roll over to any subsequent Subscription Terms or Years.

The parties acknowledge that service packages require engagement by Customer, including provision of timely feedback and other information reasonably requested by Quickbase. Consulting hours are accrued in 30-minute increments and may include time spent by Quickbase acquiring and transferring knowledge internally. If Customer cancels a scheduled meeting with less than 24 hours written notice to Quickbase, we will bill Customer for that meeting. Quickbase will, at a minimum, bill Customer for the meeting time allotted even if the meeting does not last the entire allotted time. Quickbase will also bill, in 30-minute increments, any meeting time that exceeds the allotted time. Quickbase makes no representations or warranties about any results that may be obtained as a result of any service packages.

Customer is required to provide a 30 day lead time for significant project requests that are not agreed to within the initial success plan. In a twelve month Subscription Term, Customer understands it may not be able to leverage more than 1/12 of the consulting hours included in your enablement service purchase during each month; for customers who purchase Enablement Services with prorated consulting hours, each month you are entitled to use a portion of those consulting hours that is equal to the total number of hours included in your purchase divided by the number of months remaining in your Subscription Term at the time of purchase.

Service offering descriptions:

Essential Enablement Services

Support. Access to Quickbase's standard support services during the hours of 7am - 8pm ET (M-F, weekday holiday coverage 9am - 5pm ET) with initial response times within 4 business hours. Ongoing access to Quickbase University and Quickbase's online builder community.

Certification. Waiver of fees for up to 5 Quickbase certification exams.

Consulting Hours. Up to 50 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including a virtual private training of Quickbase fundamentals, if elected by Customer. Consulting hours may be used help with Pipelines integrations with available channels, but this package excludes scripting or data transformation or other third party integrations.

Premium Enablement Services

Support. Access to Quickbase's standard support services during the hours of 7am - 8pm ET (M-F, weekday holiday coverage 9am - 5pm ET) with initial response times within 2 business hours. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases. Ongoing access to Quickbase University and Quickbase's online builder community.

Certification. Waiver of fees for up to 10 Quickbase certification exams.

Consulting. Up to 175 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including up to two virtual private trainings, if elected by Customer.

Ultimate Enablement Services

Support. Access to Quickbase's 24/7/365 support services with initial response times within 1 hour. Customer may identify up to 5 individuals as recipients of "Tier 2" support, which entitles such individuals to access senior technical support resources for their support cases during Quickbase's standard support business hours (7am - 8pm M-F, weekday holiday coverage 9am - 5pm ET). Ongoing access to Quickbase University and Quickbase's online builder community.

Certification. Waiver of fees for up to 20 Quickbase certification exams.

Consulting. Up to 300 hours of consulting to support customer's application development and provide builder enablement and administrative best practices via consulting hours, including up to three virtual private trainings, if elected by Customer.

Service Hours

Customer is entitled to up to the number of consulting hours indicated in under “Quantity” on the applicable Order Form. Hours expire upon the earlier of (i) the expiration date of the duration set forth above and (ii) the end of the current Subscription Term and do not renew.

*Non-material updates such as changes to formatting, addition of new products & definitions that do not materially change existing products and services, may be made subsequent to this date. For previously valid Product Descriptions, please visit https://www.quickbase.com/past-product-descriptions. For Training and Certification Terms & Conditions, please visit https://www.quickbase.com/training-and-certification-terms-and-conditions.

A note on timing: Any changes made to this page will apply to you beginning the first day of your next renewal Subscription Term, but will not apply to your current Subscription Term. In the event of any such change, an archive of legacy language will be made available on this page for reference.

Capitalized terms: Unless otherwise defined above, capitalized terms used on this page will have the same meaning they do in your Agreement with Quickbase.