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Quickbase Receives Excellent Score in Citizen Development Use Case in Gartner 2020 Critical Capabilities Report for Enterprise Low-Code Application Platforms

Written By: Matt Lieberson
October 21, 2020
5 min read

The Power and Potential of Citizen Development

According to Garter, by 2023, the number of active citizen developers at large enterprises will be at least four times the number of professional developers.1 Furthermore, 65% of large organizations will enable their non-IT personnel to perform integration tasks.2

Quickbase is seeing this increasing adoption of citizen development in its existing and new customers. That is why we are thrilled to see Quickbase earn the highest score for Citizen Development in Gartner’s “Critical Capabilities for Enterprise Low-Code Application Platforms” report.3 Of the over 300 platforms that support some form of low code development, only 19 were selected for this evaluation. We believe, a platform’s capability to support citizen development is a critical element to enabling rapid-cycle innovation and a dual-track approach to transformation.

Businesses are increasingly focused on operational agility to weather minor and major disruptions. Dual track transformation speaks to the need to have subject matter experts in the Lines of Business, in addition to the Enterprise IT organization, enabled to develop applications for the many different processes that are specific to you.

Citizen development is not just having a platform that is easy to use by SMEs who may not have a software background. A modern citizen development platform must have the power and scale to support enterprise applications, and the governance and security to meet the requirements of a modern IT organization.

What does citizen development mean at Quickbase?

Focus on the citizen developer experience

We are laser-focused on creating a simple, intuitive experience. The Quickbase platform provides an easy-to-understand application development environment enabling those closest to their business problems create the solutions they need without requiring expertise in software development.

The platform delivers this by doing away with complexity through an enormous amount of automation built into the product. Application developers do not need to understand the details of database schemas, SQL queries, or the provisioning of virtual machines on a cloud platform. Quickbase automates all of that away behind the scenes.

Quickbase represents applications using a meta data model. This is a key enabling technology for our platform capabilities. Your application is not compiled but rather represented as data within our platform that is generated as you develop, allowing your application to run at any point in the development process. You are verifying the operation of your application as you are building it. You get the benefits of a DevOps process without the complexities.

A commitment to security and governance

Enabling citizen development cannot compromise the security and governance requirements of an enterprise IT organization. Security is at the core of our platform. This is proven out by Quickbase consistently receiving an A rating from SecurityScorecard, an independent security rating service.

Quickbase includes robust administrative controls to ensure compliance with your organization’s IT policies. Quickbase’s governance tools enable you to manage users, roles, and permissions to ensure data integrity and security. Quickly view, filter, sort, search, or export all users within an account. Make instant changes to groups or individual users when needed. Other governance features that allow you to protect your data and secure access: IP Filtering, Single Sign-On, Two-step Authentication.

One platform for integration and workflow orchestration

With an ever-increasing number of tools and vendors to manage, businesses need the flexibility to securely make data accessible when and where it’s needed. Quickbase Pipelines enables citizen developers and IT professionals to quickly connect data, integrate your systems, and orchestrate automated workflows using simple business logic, all within one unified platform. Visually orchestrate workflows across your apps and third-party tools using pre-built integration channels or leverage Quickbase’s powerful and modern APIs to develop custom extensions the traditional way

Top-notch response to customer needs

Quickbase stands by our support organization and is always inspired by our customers. Whether it’s building and sharing key resources during the turmoil of a pandemic, or partnering with our customers to think up and build innovative solutions to their biggest challenges, helping our customers succeed is always our main goal. Peer Insights user reviews highlighted our 24/7 support as well as the quality of our technical assistance. And while they do that by leveraging citizen development to innovate across their entire business, we are there alongside them to support and help transform.

What’s next for citizen development?

We see the major potential in continuing to unite IT professionals with business operations teams. With both IT and front-line teams having the capabilities and the power to make necessary change across their business, organizations are going to be incredibly agile and prepared to address the unpredictable challenges that may lie ahead for them. Leading organizations are empowering their entire workforce to identify, solve, and innovate around key problems that they face, so that the big issues can be solved along with the smaller ones.

As Gartner stated, “Quickbase’s LCAP is now more prepared to help unite business and IT teams to integrate and build workflow-driven business applications.” 4

You can access your own copy of Gartner’s LCAP Critical Capabilities report here.

1 Gartner, The Future of Apps Must Include Citizen Development, Jason Wong, Mark Driver, Saikat Ray, 4 October 2019

2Maximize Digital Dexterity by Cultivating Citizen IT, Jason Wong, Matt Cain, Carlie Idoine, 9 October 2019

3Critical Capabilities for Enterprise Low-Code Application Platforms, Paul Vincent, Yefim Natis, Kimihiko Iijima, Jason Wong, Saikat Ray, Akash Jain, Adrian Leow, 30 September 2020

4Magic Quadrant for Enterprise Low-Code Application Platforms, Paul Vincent, Yefim Natis, Kimihiko Iijima, Jason Wong, Saikat Ray, Akash Jain, Adrian Leow, 30 September 2020


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Matt Lieberson
Written By: Matt Lieberson

Matt Lieberson is a Content Marketing Manager at Quickbase.

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