Build a custom help desk app around your support workflow
Describe how requests reach your team and who owns them. Pave gives you a working help desk app that carries every ticket from open to resolved.
Your support team runs the desk, from first request to resolved.
You describe it, Pave builds it
Tell Pave how requests come in, what you need to capture, and who works them. What comes back is a running app with intake, tickets, and queues already in place.
Yours to shape
The desk bends to your process, not the other way around. Ask it to add a facilities queue, split hardware tickets from software tickets, or change what counts as high priority.
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Governed from day one
Requesters see their own tickets, agents work their queue, and managers see the whole board. Who can view, edit, and close a ticket is decided up front, not patched in once the desk is live.
One builder, every kind of internal help desk.
Fully customizable. Build the whole desk or the one queue you need most: the same app also handles:
IT help desk
Hardware, software, and access requests with a clear owner on each.
Facilities requests
Workplace and maintenance issues tracked to the facilities owner.
HR ops requests
People questions and cases kept behind role-gated access.
Access and equipment requests
The ones that need a sign-off before they get filled.
Onboarding and offboarding handoffs
The cross-team requests that stack up when someone joins or leaves.
Internal service desk
One intake for any team that takes requests.
Your data, hosting, and access, already set up.
Every help desk app you build on Pave comes with a managed database, hosting, and role-based access from the first prompt. There is no database to model, no servers to run, and no separate login tool to add. As more teams, agents, and request types come on, the app holds up, because it runs on Quickbase.
Everything a help desk app needs, built in.
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Intake forms
Capture each request with the details that matter: issue type, priority, department, and attachments.
Ticket queue and ownership
Every request becomes a ticket with one owner and a status from open through resolved.
Categories and priorities
Sort requests by type and flag what is urgent, so the work that matters most rises to the top.
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Approvals
Hold a request that needs sign-off, like access or equipment, at an approval status until someone clears it.
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Dashboards and reporting
See open tickets, backlog, aging, and workload by owner in a single view.
Email notifications
Email an owner or a requester when a ticket changes hands or changes status.
From a description to a working help desk.
Describe your help desk
Tell Pave how requests reach you, what to capture, and who handles each type. Start from a written description, a spreadsheet of past tickets, or a support policy doc.
Connect to your tools
Link your help desk app to the systems you already use with 350+ native connectors. Set up a connection one time and use it across every workflow.
Put it to work
Invite your agents, set who sees and owns what, and start taking tickets. Hosting, data, and access are already handled.
Related use cases
FAQs
Frequently asked questions
What is a help desk app used for?
A help desk app is one place for requests that would otherwise arrive as emails, hallway asks, and messages to whoever answered last time. Every request becomes a ticket with a category, a priority, and one owner. Requesters can see where theirs stands, and your team can easily stay on top of their workload.
Is a ticketing app the same thing?
A support ticket app is the engine: one record per request, with an owner and a status that moves from open to resolved. A help desk is the whole operation around it, including how requests come in, how they get categorized and prioritized, who can see what, and what managers watch. Every help desk needs ticketing. Not every ticketing tool gives you the rest.
Can I build my own help desk tool?
Yes. Tell Pave how requests reach you and who handles each type, and it builds the intake forms, the ticket queue, the statuses, and the permissions. No code, no dev team. Read more about how Pave works.
What should a help desk app include?
It will vary depending on your needs, but most help desk templates include intake that captures the details up front, designation of one owner, clear status on every ticket, categories and priorities, and dashboards showing open tickets, backlog, aging, and workload by owner.
How does a help desk app connect to existing systems?
Through 350+ native connectors, across communication, HR, asset, project, and document systems. Set up a connection once and every workflow reuses it. A new ticket in the service desk app posts to the team's channel, an onboarding request pulls the new hire's details, and a hardware ticket updates the asset record.
Is the data in my help desk app secure?
Yes. Role-based access comes with the app, so requesters see their own tickets, agents work their queue, and managers see the whole board. Credentials stay encrypted, connections run server-side, and every change waits behind a draft-to-publish gate. Your IT team sees all of it in one place, on a foundation trusted by enterprises for over 25 years. Learn more about Pave's security and compliance.