Application request
IT Service Catalog / SLA, OLA, UP Contracts Manager
It has become critical to transition from a technology or systems focused organization to a service focused organization.  In order to make the transition, the following activities need to happen:
1.  Identify Services and Capabilities in IT
2.  Map business processes to services
3.  Negotiate Service Level Agreements with customers
4.  Monitor, measure, and report on these SLAs
5.  Document and resolve any corrective actions
6.  Continously improve through feedback loops

A catalog of services, including costs and levels, should be made available to the business.
Information Technology
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Created on June  5, 2009 at 10:47 AM (PDT). Owned by Hubbell, Matt.
Matt Hubbell
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When you bring additional fields into a conversion, Quickbase often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quickbase finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quickbase needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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