We cringe when we hear folks saying how much they love Software-as-a-Service (or hosted solutions) because it helps them avoid IT. While we understand business folks often feel IT is a hurdle to getting applications that support their work, we have architected specifically to answer business user needs, while also trying to satisfy IT and security requirements. We often don’t get to tell our story because business users won’t involve IT or business users don’t even engage with us because IT has previously said no to other solutions. We’d like to do a better job at presenting our case more clearly. To do that, we’d like to know:
- What are the top three objections your IT and Security folks have? Or if you are IT/Security, what are your top three when business folks ask for your approval?
- What information and in what form (reports, audits, etc.) would provide the information that you or your IT and Security teams need to approve a purchase like QuickBase?
- What solution providers do the best job providing you with information and features that satisfies you and your IT and Security team when you are making a decision on a hosted versus installed solution?
What amazes me about this issue is that whenever we engage in specific conversations with IT and Security folks, we have great conversations about our information and features, and most often the QuickBase purchase is approved. So, where’s the disconnect between the hosted/Software-as-a-Service industry and the IT/security teams and how can we help bridge that gap?Posted in Product Info