EMPOWER 2015 – StubHub Works Smarter with QuickBase

As we approach EMPOWER 2015, we’ll be showcasing some of the amazing Intuit QuickBase customers who will be speaking and sharing their ideas at our inaugural customer event. Register today!

For a busy creative department, every project is built from dozens of moving parts, from staff to assets to approvals and beyond. At StubHub, the process for managing creative projects was characterized by “a lot of chaos” according to project manager Dennis Kang. The department used a ticketing system built in Microsoft SharePoint, so any changes required someone with technical skills, which created frustrating delays in the approval process.

To solve the challenge, Dennis spearheaded the adoption of a brand new process and a new project management system built with Intuit QuickBase. He also helped create an integration with online proofing tool ProofHQ to streamline approvals. He did this all with a lot of requirements gathering, meetings to go over proposed process, and with “a lot of energy drinks,” he says.

The integrated tool was a massive step forward in many ways. The team’s SharePoint system was used to submit and filter tickets only. The QuickBase solution improves on that in several ways, including:

• Identifying stakeholders and resources for fast reporting

• Centralization of all projects, which helps drive team priorities

• Resource allocation based on priorities and availability

Since implementation, the creative approval process has been reduced by 1-3 days across all projects, enabling the team to save time and hit more deadlines.

Dennis has a diverse work background ranging from a Graphics Drive QA tech at Intel to being a producer at Gap. His current position at StubHub is where he found his passion for creating and building automated systems and process through the help of QuickBase.

This is a rare opportunity to get first-hand knowledge and insights from QuickBase experts. So register for EMPOWER 2015 today!

Follow #EMPOWER2015 on TwitterFacebook and/or Google+ and be sure to Follow and/or Like IntuitQuickBase for your chance to win prizes during the event.

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Posted in Use Cases, User Events, User Testimonials | Tagged ,


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  • Tina

    Awesome use of a great tool and time saving.

  • Rick Suttles

    QuickBase is the perfect platform for reducing time and confusion around common business processes.

  • Cindy Follis

    Great way to improve a process.

  • mochaw

    QuickBase has that potential towards streamlining processes and reducing cost. This is another example

  • Adam

    very cool and applicable to my team!

  • canes876

    very cool and applicable to my team!

  • Liz

    I’m curious about how many projects they do in a year. How many days does the 1-3 days saving equal at the end of the year?

    • DK

      Hi Liz! In terms of projects in a year, in 2014 we had 911 projects submitted to our creative team. However, the number of assets per project range tremendously. Project could range from a few web banners to a full on multi-channel request (10 web banners, 2 e-mails, social posts, etc.). In terms of the 1-3 day savings, I meant that as an average per week. I will talk about this more at the conference, but for our creative process, it saved time because rather than going through several sets of reviews with the various stakeholders, we would be able to get approvals real time and automatically route the project to the next phase with our integration into ProofHQ. That saved us tons of time rather than waiting for review meetings. Short answer, but I hope that helps.

  • ABCole07

    Can’t wait to hear more specifics from Dennis at Empower.

  • Dinesh Vijayakumar

    Inspiring to hear from the people utilizing QuickBase effciently

  • Michael Custer

    Quickbase is such a cool tool to use!

  • Brooke M

    Yet another example of how Quickbase can improve processes and reduce costs.

  • Dane Richards

    Love Quickbase. They’re the best.

  • geetanjali sahoo

    Good to hear more about QB and for being a par of this..

  • Lynwilloh

    It’s all about streamlining processes; isn’t it.

  • get2mohitchawla

    Good to see the added value

  • Dove

    Looking forward to the conference. See you all there

  • Eric James

    Great point about how a solution that is more technologically robust (like SharePoint) can actually be a hindrance to getting things done.

  • Cindy Follis

    Shows how easy QuickBase is too use compared to other solutions.

  • Lizzie10 Hill

    Appreciate the honesty, both about the chaos before the move to QB and about the planning, stress, and time it took to make the conversion work well.

  • Matt Sarver

    We are looking to role out a similar application with approvals.

  • YouGaming

    Thanks for sharing!

  • Cyril Cohen

    Great article.
    Can’t wait until Chicago and Empower conference YEAH!!!

  • Josh Miller

    Quickbase is a great tool and should be implemented in a lot of organizations to eliminate the Excel/Outlook sharing of data.

  • Erin DeWitt Miller

    This would save my organization so much time…

  • Randi

    Great story! Can’t wait to hear more at Empower 2015!

  • edarmy

    Awesome example of how to save time with Quickbase. Can’t wait to learn more at Empower!

  • Kimtlm4

    It is amazing how using QuickBase can streamline processes.

  • Shannon Franklin

    This is fantastic!

  • Joe Lichtefeld

    We have used quickbase to help manage some of our projects as well. It is a good tool to use.

  • Kim

    Pretty impressive.

  • Kim

    It is great that they found a way to decrease the workload in an area to be able to get more done in a day.

  • Brendon S

    so many great companies using QB. Really adds to the credibility of the system when you see companies like StubHub and Tesla using QB.

  • T Nor

    It’s hard to not love the QB KoolAid

  • mail2amitchawla

    Quickbase is fantastic platform for quick application development and reducing the time to market significantly with improved performance and at a low cost. Thanks.

  • Doug M

    great article