IT Ticket Help Desk

Author: Quick Base
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Solve problems for internal employees and company contacts with this IT ticket help desk app. Follow up on ticket resolution with detailed activity tracking. Use this application as a starting point to solve for end to end IT Help Desk workflow and customize it to meet your specialized needs.

Reviews

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Great Starting Point for What We Wanted

By 41 weeks ago

We downloaded this app to use as a template for our own IT Ticket system. With some minor modifications, it does exactly want we want.

By a year ago

Exactly what I needed for our team to track and refer back to information.

IT ticket DB

By a year ago

This looked like a good DB, but since I get an updated excel sheet sent to me every few weeks, I decided to create my own.

IT Ticket Help Desk

By a year ago

Had 95% of what we wanted and was easy to modify to do the remainder.

Spur of the moment request

By a year ago

I was scheduled to be part of a 'gotomeeting' video conference. I didn't realize that the software used was Cisco's WebEx software. With two minutes before the meeting started, I called for help. Within the next 10 minutes I was up and running. WOW!!!

Great for managing trouble tickets for your QuickBase account

By 2 years ago

Great for managing trouble tickets for your QuickBase account within the user environment. Great for offsite services or remote employees

Great starter app

By over 3 years ago

This app gave me a great head start on managing IT support tickets for a client. Thanks!

Basic but a good foundation

By over 3 years ago

I get a lot of service requests at my job. I needed something that I could start entering requests into right away with minimal modification, and this app did the trick. I've made a few tweaks to some of the reports and added a few choices to the drop downs that are specific to my company, but to keep track of my requests this has been great. I don't know how well it would work if you had a lot of developers to keep track of but for one or two people I think this is great.

Worked great for what I needed

By over 3 years ago

Well thought out application that worked great as a basis for an internal ticketing application that I needed. I added an estimated hours to completion field and changed a few reports, and also turned off the automated e-mail ticket notification. It's been a breeze, thanks!

This app packs some functionality inside.

By over 3 years ago

This application showcases some of the usual QuickBase functionality. It has three related tables which work together in a nice manner. It would have been nice to see the application use some of the brand new features however. There was some interesting use of color to help draw attention to the data in the charts featured.

Overall Rating

4.5
1,955 Installs